Privacy Policy — ckb44 Online Casino

1. Information We Collect

When you interact with the ckb44 platform — whether by creating an account, making a deposit, placing a wager, or contacting our support team — we may collect and process certain personal data about you. This section describes the categories of information we collect and the circumstances in which each category arises.

1.1 Information You Provide Directly

When you register a ckb44 account or subsequently update your profile, you provide us with identifying information including:

• Identity data: Full legal name, date of birth, gender, and nationality as recorded on your official identification document.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postcode within Bangladesh).
• Account credentials: Your chosen username and a hashed version of your password. ckb44 does not store passwords in plain text.
• KYC documentation: Copies of identity documents such as your National Identity Card (NID), passport, or driver's licence, and proof-of-address documents such as utility bills or bank statements, submitted as part of the Know Your Customer verification process.
• Payment data: bKash mobile number, Nagad account reference, Rocket wallet ID, bank account details (account name, account number, bank name and branch), or Visa/Mastercard card details used to fund your ckb44 account or receive withdrawals. Full card numbers are processed by our payment partners and are not stored on ckb44 servers.
• Support communications: The content of messages, chat transcripts, and emails you send to ckb44's customer support team via live chat or email.

1.2 Information Collected Automatically

When you access ckb44, certain technical data is collected automatically by our systems and third-party analytics tools:

• Device and browser data: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, bet amounts and outcomes, session duration, navigation paths, and feature interactions on the ckb44 platform.
• Transaction logs: A complete history of all deposits, withdrawals, bonuses received, and wagers placed, including timestamps recorded in Bangladesh Standard Time (BST, UTC+6).
• Geolocation data: Approximate geographic location derived from your IP address, used for fraud prevention and to verify that you are accessing ckb44 from a permitted location.

2. How We Use Your Data

ckb44 processes your personal data on the basis of the following legal grounds: contractual necessity (to provide the services you have signed up for), legitimate interests (to maintain platform security and improve user experience), legal obligation (to comply with anti-money laundering and age verification requirements), and consent (for optional marketing communications where applicable).

ckb44 will never use your personal data for purposes that are incompatible with those described in this Privacy Policy without first obtaining your explicit consent or establishing a separate, valid legal basis for the new processing activity.

2.1 Marketing Communications

If you have opted in to receive promotional communications from ckb44, we may send you information about new games, bonuses, seasonal promotions (such as Eid special offers, Pohela Boishakh prizes, BPL cricket betting promotions, and IPL season bonuses), and platform updates via email or SMS to your registered mobile number. You may withdraw your consent and opt out of marketing communications at any time by updating your notification preferences in your ckb44 account settings or by contacting our support team directly.

3. Data Sharing & Disclosure

ckb44 does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually required to protect it to the same standard as ckb44.

3.1 Payment Processing Partners

To process your deposits and withdrawals in Bangladeshi Taka, ckb44 shares the minimum necessary payment and identity data with our authorised payment processing partners, including bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These partners act as data processors on our behalf and are bound by strict data processing agreements.

3.2 Game Technology Providers

ckb44 integrates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers and gameplay data necessary to deliver the game experience. They do not receive your full name, payment details, or contact information unless you have separately created an account with that provider.

3.3 KYC and Identity Verification Services

To fulfil our age and identity verification obligations, ckb44 may share your submitted identity documents with specialist third-party KYC verification services. These services process your documents solely for verification purposes and are prohibited from using your data for any other purpose.

3.4 Legal and Regulatory Disclosure

ckb44 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ckb44, our players, or the general public. We will, where legally permissible, notify you of such a disclosure request before complying.

3.5 Business Transfers

In the event that ckb44 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change in data controller via email and through a prominent notice on the ckb44 platform prior to the transfer taking effect.

4. Cookies & Tracking Technologies

ckb44 uses cookies and similar tracking technologies (such as local storage objects and pixel tags) to operate certain essential features of the platform, improve your browsing experience, and understand how players interact with our site. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the ckb44 platform to function. They enable you to log in, maintain your session, navigate between game categories, and complete transactions. These cookies cannot be disabled without impairing core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use ckb44 — which pages are visited most frequently, how long sessions last, and which features are most popular. This data helps us improve platform performance and user experience. No personally identifiable information is collected via these cookies.
• Functionality Cookies: These cookies remember your preferences such as your preferred language, display settings, and any custom configurations you have applied to your ckb44 account dashboard. They allow us to personalise your experience without requiring you to re-enter preferences on each visit.
• Security Cookies: These cookies help detect and prevent fraudulent activity, unauthorised access attempts, and bot traffic on the ckb44 platform. They form part of our overall fraud prevention and account security infrastructure.

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most browsers allow you to view, block, or delete cookies at any time. Please note that blocking strictly necessary cookies will affect your ability to use the ckb44 platform — for example, you may not be able to log in or complete deposits and withdrawals if essential session cookies are disabled.

For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser provider. ckb44 does not respond to browser-level "Do Not Track" signals at this time, as there is no consistent industry standard for interpreting these signals.

5. Data Security & Storage

ckb44 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ckb44 servers.
• Password hashing using industry-standard algorithms. Plain-text passwords are never stored.
• Two-factor authentication (2FA) available to all registered players for enhanced account security.
• Restricted access controls ensuring that only authorised ckb44 personnel with a legitimate business need can access personal data.
• Regular security audits and penetration testing of our platform infrastructure.
• Secure data centres with physical and environmental controls to prevent unauthorised physical access to servers.

Despite these measures, no method of transmission over the internet or method of electronic storage is 100% secure. ckb44 cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ckb44 will notify affected players as promptly as possible and take all reasonable steps to mitigate the impact.

5.1 Data Storage Location

Your personal data is stored on secure servers. Where data is processed or stored outside Bangladesh, ckb44 ensures that adequate contractual protections are in place, consistent with recognised international data transfer standards.

6. Your Privacy Rights

As a ckb44 player, you have a number of rights in relation to the personal data we hold about you. ckb44 is committed to facilitating the exercise of these rights promptly and without undue obstacle. Your rights include the following:

6.1 Right of Access

You have the right to request a copy of the personal data that ckb44 holds about you, along with information about the purposes for which it is processed, the categories of data involved, and the third parties with whom it has been shared. Requests can be submitted to our support team via live chat or by email to [email protected].

6.2 Right to Rectification

If any personal data held by ckb44 is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your registered address has changed since you created your account, you may update it directly via your account settings or by contacting our support team.

6.3 Right to Erasure

In certain circumstances you may request that ckb44 delete your personal data — for example, if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other valid legal basis for continued processing. Please note that this right is not absolute: ckb44 is required by law to retain certain records (particularly transaction logs and KYC documentation) for defined periods, and erasure requests that conflict with these obligations cannot be fulfilled in full.

6.4 Right to Restriction of Processing

You may request that ckb44 restrict the processing of your personal data in certain circumstances — for instance, if you contest the accuracy of the data, or if you have objected to processing and a determination is pending. While a restriction is in place, ckb44 will store your data but will not actively process it except with your consent or for the establishment, exercise, or defence of legal claims.

6.5 Right to Data Portability

Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive a structured, commonly used, and machine-readable copy of the personal data you have provided to ckb44. You may also request that this data be transmitted directly to another organisation where technically feasible.

6.6 Right to Object

You have the right to object to the processing of your personal data where ckb44 relies on legitimate interests as the legal basis. You also have an unconditional right to object to the use of your personal data for direct marketing purposes. Upon receipt of a valid objection, ckb44 will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

7. Data Retention Policy

ckb44 retains your personal data for no longer than is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guideline:

Upon expiry of the applicable retention period, personal data is securely deleted from active systems and backups using industry-recognised data destruction methods. Where full deletion is not technically feasible within a specific timeframe (for example, in the case of backup archives), the data is rendered inaccessible and is included in the next scheduled purge cycle.

If you close your ckb44 account, your active profile will be deactivated immediately. However, certain records will be retained for the periods specified above in compliance with legal and regulatory requirements. You will be informed of the specific retention periods applicable to your account upon submitting a closure or erasure request.

8. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ckb44 processes your personal data, please contact our support team using any of the following channels. Our privacy support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

• Live Chat: Available directly from your ckb44 account dashboard — the fastest way to reach our team for real-time assistance.
• Email: [email protected] — please use the email address registered to your ckb44 account when submitting data rights requests so that we can verify your identity promptly.
• Response Time: Within 1 hour for live chat; within 24 hours for email enquiries. Formal data rights requests are acknowledged within 3 business days and resolved within 30 calendar days.
• Time Zone: All response times are measured in Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy was last updated on 1 January 2026. ckb44 reserves the right to update this policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. Material changes will be communicated to registered players via email notification and a prominent notice on the ckb44 platform at least 14 days before the change takes effect. Your continued use of ckb44 following notification of a policy update constitutes acceptance of the revised Privacy Policy.